Return Policy | The IvoryField.com
As a customer, you have the right to cancel the purchase, free of charge and without a particular reason. You have a 14-calendar-day cancellation period, which begins on the day you receive the item. Please contact us before you return the item, informing us of the order number or sending a copy of the invoice. If returning by posting, the customer is responsible for the return shipping fees.
If the agreement concerns a specially manufactured product, i.e., a made-to-order product does not apply to the return policy. For these particular items, you have a one-time exchange right for other in-store items. Please see the made-to-order policy for more info.
For return products, please comply with the requirements as follows:
- The item must be kept in the new condition as when you purchased it.
- The item must not be used (but can be tried on).
- The item must not be washed.
- The item's brand label must not be removed.
In a possible dispute, we always follow the Consumer Purchase Act and recommendations from the General Complaints Board.
Feel free to contact us with questions at firstname.lastname@example.org