Delivery Policy | The IvoryField.com

Shipping Cost

The shipping cost is SEK 69 within Sweden. We send all shipments with Postnord within Sweden and Finland.

Delivery Time

PRODUCT TYPE	DELIVERY TIME
In-Stock Dresses	2-4 days
Made-to-Order Dresses	Usually 4-6 weeks, but during the low season June-December, the dresses may arrive slightly earlier.

Please note that there will be high demands on our made-to-order dresses during February-May since many want to look nice for the spring events.

Therefore, we recommend adding extra 2 weeks to the normal delivery time. The normal delivery time will not apply during this period. Please make sure to order your dress as early as possible!

If you still need your dress within a shorter time, you are welcome to contact us at hello@ivoryfield.com

We can possibly produce a made-to-order dress within 3 weeks!

We are not financially responsible for any delays caused by the shipping company. We reserve the right for final sales, for the stocking with our suppliers, as well as any price errors that may occur. If an item becomes backlisted or delayed, we will inform you via e-mail with an estimated delivery time.

Unclaimed Packages

If you have chosen cash on delivery as the shipping method, your goods will remain in the post office for four weeks. Unclaimed goods will be returned to us. For all packages that are not redeemed, we reserve the right to charge you the cost for return shipping and handling fee, which is SEK 200.

Returns Policy

We comply with the Distance Trading Act. Therefore, we always enclose the original packaging and every brand tag. It is you, as the customer, are responsible for ensuring your return reaches us. Contact us before you return an item, including the order number or attaching a copy of the invoice. The customer is responsible for the cost of return shipping.

Please send the return to:

The Ivory Field AB/IvoryField.com

Havregatan 14.

118 59 Stockholm

Sweden

Defective or Faulty Goods

Please get in touch with Customer Service as soon as possible if you received a defective or wrongly delivered item. This must be made within 14 days for an improperly delivered product. Please also make sure to file a complaint within 1 month. We will take care of shipping costs in the case of wrong deliveries and complaints.

Repayment Obligation

If you have exercised your right of withdrawal, we shall repay what you have paid for the goods as soon as possible, at the latest, within 15 days from the day we received the goods. You must pay the return costs by yourself when you send the item back.

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